MANAGED IT SERVICES

Heading 1

Fully-Managed IT Services

Comprehensive IT management services, unparalleled support

At Computer Age, we believe in providing a more reliable and secure infrastructure that reduces IT risks, the number of issues that occur, and their severity. We regularly assess and quantify your IT environment against industry best practices, scoring up to 322 different indicators. One of our dedicated account managers will work with you to build a plan that fits your business situation and closes gaps. And, along the way, we will regularly measure and report on progress against the plan while proactively managing your entire IT infrastructure so that you don’t have to.

Computer_Age_strategy_Proactive-Management_support.jpg

Let us show you how we can measurably improve your IT system Health and reduce the quantity and severity of IT issues.

More than Managed Services

IT service providers typically fall into two camps: consultants and project implementation groups who focus on a single need or IT service desks who focus on resolving problems when they occur. For many small and mid-sized companies, neither approach is enough.

 

Business leaders need IT predictability - like a utility, always on. They need IT accountability - not just for fixing issues, but for making sure they don't happen in the first place. They need to plan and measure their IT investments in a unbiased, fact-based way to show value, and they need to know how to support the business as it grows.

Collaborate smarter.jpg

Co-Managed IT Services

If you already have IT staff Computer Age can quickly provide the right level of expertise to augment your existing team without missing a beat. We can support your current in-house team with specific expertise on a project or interim basis.

For example:

  • Project management support

  • Interim of fractional vCIOs who can provide strategy and operational oversight

  • Resources to support new integrations, new business, product lines, or business applications

service-support-consulting.jpg

IT Strategy

Assessing your IT environment and your business requirements, defining where you want to go and a vCIO who is directly accountable to your leadership team.

IT Help Desk

No endless voice response systems. No hoops to jump through. No offshore service reps. Just world-class service to resolve issues and create a great customer experience.

Disaster Recovery

 

When disaster strikes – what’s your plan?  We will create custom, written disaster-recovery solutions to avoid downtime.

Microsoft 365 Support

 

Helping you set up and support Microsoft® applications to work anywhere, anyplace, and anytime.

  • Teams®, OneDrive®, SharePoint®, PowerBI®,

  • Email security

WiFI Support

 

Tired of spotty coverage and connectivity issues?  We’ll assess your entire network, including WiFi, and manage it to deliver secure, speedy, and reliable connectivity. We’ll troubleshoot, configure and manage your network, and deal with ISPs directly.

Cybersecurity

 

  • Email & network security

  • Vulnerability assessments & PEN testing

  • Ransomeware protection

  • Regulatory compliance

Mobile and Remote Workforce

  • Work from home and collaboration support

  • VoIP / telephony system support

  • Teams/SharePoint support

Vendor Management

The buck stops with us. No more vendors pointing fingers at each other.  We’ll own issues and be accountable for resolving them so you don’t have to.

Server and Network Management

  • Hosting, Cloud (Azure®), on-premises, or hybrid setups

  • Proactive update, upgrade, patching

  • VPN, private network management, routers/switches

  • Active Directory

IT-Strategy.png

IT strategic planning

Computer Age's engineers can help guide your business through the abundance of emerging technologies at your disposal and help plan a strategy that makes the most of your IT budget while addressing current and future technology needs and supporting your organization’s goals.

The Computer Age Approach

IT Strategic Planning | Systems Reliability | User Support | Data Protection

We provide regular management of computer systems, user security, and network infrastructure to keep your business work available. This approach minimize downtime and maximize productivity. Our help desk ticket system responses to any issues that emerge. Usually under 15 minutes. Your employees stay productive and most important your systems are protected, secure and available.